Aquatic Manager

Aqua-Tots Swim School • Full-time • Raleigh, North Carolina, United States • $40k - $60k / year • 2w ago

Job Description

The Aquatic Manager position entails leading and managing all aquatic staff in upholding Aqua-Tots Swim Schools Core Values and brand standards consistently to provide customers with quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

Areas of Responsibility
The Aquatic Manager is responsible for providing leadership and management in the following areas of Aquatic Operations:

Customer Service and Sales

Ensure aquatic staff adheres to the AJT Core Behaviors during all team and family interactions
Maintain a high level of engagement and ensure satisfaction in aquatics for families
Continue to educate families in the Aqua-Tots 'Learn to Swim' program to meet their needs
Assist the General Manager (GM) in the management of class schedules within the POS system
Assist GM in responding to any customer service issues, instructor- or curriculum-related feedback received via social media, e-mail communication, and in-person issues
Follow up with curriculum- or instructor-related student withdrawals
Manage the progression of all students
Assist the GM with ensuring all aquatic staff maintain Aqua-Tots quality and consistency through excellent customer service

Human Resources

Oversee the hiring and training of aquatic team
Manage and document aquatic staff disciplinary action
Maintain and document aquatic staff certifications
Assist GM with managing aquatic staff schedules
Assist GM with quarterly 5x5x5's for aquatic team
Manage attendance and shift coverage for aquatic team schedules

Team Development

Build a team environment and promote the Aqua-Tots culture among aquatic team
Review aquatic team assessments and schedule to review with teammates
Ensure aquatic team provides effective parent and child feedback, addresses concerns, and provides solutions
Manage and meet regularly with underperforming aquatic teammates
Review and create action plans from Deck Supervisor reports
Manage monthly aquatic team meetings and In-Service Trainings
Manage monthly Deck Supervisor meetings
Assist GM in planning and holding quarterly team-building activities

Facility Management

Maintain pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance
Ensure the aquatic safety of teammates and families
Ensure completion and submission of incident reports when necessary

Aquatic Manager Certification Requirements

Aqua-Tots Water Safety Instructor (AT-WSI) Certification
Co-Teacher Certification
CPR and First Aid Certifications
Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion

Aquatic Manager Position Type/Expected Work Hours/Time Allocation

Full time position, 38+ hours per week
Days and hours vary based on the school's needs
Minimum of 2 Deck Supervision shifts per week
Minimum of 2 shifts per week teaching swim lessons
Allocate time weekly for training and conducting instructor assessments - time based on demand
Allocate time weekly in the lobby for parent interaction

Minimum Qualifications

High school graduate or GED equivalent; bachelor's degree preferred
At least 18 years of age
Valid driver's license

Open availability
Aquatic experience preferred but not required
Customer service experience preferred
Management experience preferred

Preferred Qualifications

Operations experience (oversight of day-to-day operations, staffing, scheduling, goal setting, financial and budgetary responsibility)

Experience leading a team (developing, coaching, redirecting, and motivating)
Strong hospitality skills (models effective customer service behaviors; engages with families to form relationships; observes and provides timely feedback; tracks customer service metrics; identifies underlying causes behind complaints and provides feedback and actions for improvement; provides a compelling vision of what customer service should look like within the school; builds excitement within the team to gain their consensus)
Capable of developing others (models performance standards and explains the rationale behind them; observes and provides timely feedback; asks questions to understand barriers; uses multiple approaches to facilitate understanding; checks for understanding; crafts development plans; sets performance expectations; handles resistance to feedback effectively)
Influences by example (sets an appropriate and positive example; maintains a positive attitude even when times are challenging; self-identifies opportunities; communicates change in a positive and compelling way)
Pays attention to detail (uses and maintains a process to monitor performance; identifies mistakes by carefully attending to subordinates; takes timely steps to correct mistakes; notifies others as appropriate; takes steps to avoid similar problems in the future)
Team building (motivates the team by effectively communicating goals, the rationale for those goals, and expresses confidence and enthusiasm in the team's abilities to meet and exceed goals; clarifies individual roles and responsibilities; effectively resolves conflict, understands its impact, and takes actions to avoid its cause; measures progress and shares results, celebrating success along the way)
Communicates effectively (consistently speaks and writes clearly and uses appropriate language; expresses thoughts clearly, and responses are thorough and thoughtful)
Strong social skills (engaging eye contact, smiles, excellent posture, and body language [e.g., leans forward nodding, appropriate hand gestures]; interacts in a professional manner and shows genuine interest; speaks with enthusiasm and excitement; speaks positively about others, and is responsive in a focused way)

Other Duties
This job description is not meant to cover or contain a comprehensive list of activities, duties, or responsibilities required for this position. Responsibilities, duties, and activities may change at any time with or without notice.

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