Job Summary:
SUSTAINABILITY MANAGER
WHO ARE WE? The BankNH Pavilion (BNHP) stands as one of the top concert venues in the U.S., frequently ranked in the top ten by USA Today and nominated 12 times for the ACM Venue of the Year, winning the honor in 2023! Known for its high customer and employee satisfaction, BNHP has earned a strong reputation, ranking in the top 5 amphitheaters nationwide for both categories. The venue is a premier place to work in the summer, offering a vibrant and engaging atmosphere for music lovers and industry professionals alike.
Originally established in 1996 by the Harding family with a focus on hospitality, BNHP elevated its profile significantly in 2018 through a strategic partnership with Live Nation Entertainment. Live Nation, a leader in live entertainment and eCommerce, owns Ticketmaster, Live Nation Concerts, and Front Line Management Group, and operates over 45 venues across the United States. This collaboration has helped BNHP attract even more celebrated artists to New England, further solidifying its role as a top music destination.
WHO ARE YOU?Are you passionate about the environment and have experience in event management or operations? At BNHP, we value resourceful and innovative team members who embody an entrepreneurial spirit. If this sounds like you, read on!
- You thrive on challenges and can think on your feet.
- You maintain a positive attitude and are not afraid to get your hands dirty.
- You're confident in spearheading new programs and initiatives.
- You have strong time management skills and can provide clear direction while being hands-on when needed.
What We Value:- Safety First: Ensuring a safe environment for both employees and guests is our top priority.
- Care: We believe in showing care in everything we do.
- Encore: creating moments of service excellence for everyone.
- Efficiency: Staying organized and efficient allows us to deliver the best experiences.
What You'll Do:- Play a leading role in shaping the service experience for our guests.
- Collaborate with team members to ensure safety and efficiency.
- Create memorable moments that turn into once-in-a-lifetime experiences for our fans.
THE ROLE: This job listing for a Venue Sustainability Manager at the BankNH Pavilion offers a chance to make a meaningful environmental impact within the entertainment industry. In this seasonal role, you'll play a key part in advancing sustainability initiatives, under the guidance of Live Nation's national sustainability team, while reporting directly to the venue's Operations Manager.
Key Responsibilities:
- Resource Recovery & Circularity Programs: Develop and execute programs aimed at reducing waste and promoting material reuse.
- Educational & Engagement Campaigns: Lead campaigns to foster awareness and encourage sustainable practices among staff, patrons, and artists.
- Green Artist Operations: Support sustainability practices for artists and performances, ensuring environmentally responsible event operations.
- Cultural Impact: Drive a culture of sustainability, making it a visible and embraced value within the venue's operations.
Position Details:- Seasonal, Part-Time: April to October
- Average Hours: 30 hours per week (variable based on show schedule and venue needs)
This is an opportunity to help set industry standards in zero-waste initiatives and shape a culture of sustainability at a renowned venue.
Additional Responsibilities:Training & Engagement:- Participate in pre-season orientation and mid-season meetings with Live Nation's national sustainability team.
- Deploy sustainability communication and engagement assets to help lead preseason venue orientation training(s).
- Provide regular updates to the entire venue staff to share progress, recognize employees, and identify areas of improvement.
- Work closely with all venue departments to integrate sustainability into operations.
- Collaborate with the Marketing Lead to regularly share venue sustainability highlights on all social channels.
- Collaborate with the Experience Manager to build enthusiasm and participation around venue sustainability efforts.
- Other tasks as assigned by the Operations Manager and National Sustainability Team including but not limited to local community and vendor engagement.
Resource Recovery & Material Circularity Operations:- Work with venue leaders to design a comprehensive zero waste plan for your venue with actionable goals, improvement areas, a current map and material flow, and a tracking system for accountability.
- Oversee and assist with the material sorting process of all recycling, composting, reuse, and donations materials to increase resource recovery and diversion from landfill.
- Analyze existing venue infrastructure, event set up, and waste flows to identify areas for improvement.
- Be present on show days (and non-show days as needed) to manage teams, and to ensure compliance and quality control of materials entering the waste stream.
- Identify key opportunities and partnerships to expand the material circularity model throughout the season.
- Build or maintain connections with local partners and waste haulers to stay up to date on accepted divertible materials and options for resource recovery.
- Create a lively and positive atmosphere across front of house and back of house waste operations.
Reporting and Data Collection:
- Utilize Microsoft Office (primarily Word, Excel, and Sharepoint), Google Drive, and Box programs to track and report on key program metrics.
- Acquire weight tickets and chain of custody receipts by establishing relationships with waste haulers and resource recovery vendors.
- Update the mandatory venue data tracking and reporting spreadsheet monthly.
- Document operations and upload photos to shared folders.
- Create engaging visual reports throughout the season that can be shared venue-wide.
- Complete the postseason venue sustainability survey.
Qualifications:- Show days require about 90% of the time spent walking, bending, reaching, stooping, lifting and carrying 50+ lbs. with about 50% of that time spent helping/overseeing the sorting of materials.
- High School Diploma or equivalent
- At least 1 year in a leadership position in one of the following: operations/event coordination, Guest Services and communications, event or campus sustainability/zero waste events
- Creative thinker and problem solver
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong sense of teamwork and ability to execute programs
- Time management and the ability to excel in an unstructured environment
- Passion for driving environmental impact through both hands-on and administrative work
If you're an enthusiastic problem-solver, organized, and a strong communicator, we want you on our team! Apply for an interview today!
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's a talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.
BNHP/Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military, and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, BNHP/Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to making reasonable accommodations, BNHP/Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. BNHP/Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
BNHP/Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. BNHP/Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.
