Onsite Desktop Support

Diverse Lynx • Full-time • Annandale, VA, Fairfax County, VA, US • $60k - $80k / year • 2d ago

Job Title: Onsite Desktop Support Location: Mont Belvieu, TX // Ardmore, OK // Baytown, TX // Beaumont, TX // Carlsbad, TX // Annandale, VA// Channahon, IL // Gregory, TX// Olathe, KS// Paulsboro, NJ // Kemmerer , Fontenelle WY // Tyler TX // Washington, WA // Midland, TX// Williston, ND (Onsite) Job Type: Full Time Description About the Customer - A global energy leader ranked in top 5 in Fortune 500. With a commitment to innovation and sustainability, they drive advancements in oil, gas and renewable energy technologies. Join us in serving this influential partner, where your talents shine. We're looking for passionate individuals to contribute to their mission. Technical/Functional Skills- • Strong knowledge of desktop/laptop hardware • Good knowledge of Win 10, Win 11 & MS Office • Knowledge of Mac OS is preferred • Understanding of daily operations and delivery processes • pplication / software installation and trouble shooting • Knowledge / exposure on ticketing tools (Service Now) • Windows system administration • Strong Troubleshooting Skills • Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc. • Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc. • Understanding of active directory, networking • Hardware, operating system & software knowledge Roles & Responsibilities- • Provides second-line investigation and diagnosis. • Resolves and closes incidents/service requests as per the procedures & allocated timelines • Logs relevant incident/service request details as per process in ITSM tool. • Communicates with client regarding incident progress • Ensures tickets are updated at all times until issues are resolved • Complies with Quality Health Safety Environment (QHSE) and IT policies • Liaises with clients, IT support groups and 3rd party providers when necessary • Performs staging of PCs • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc). • Conducts hardware and software maintenance and support • Troubleshoots and resolves PC incidents and/or VIP requests • ssists with Site Security Officer (SSO) on IT security issues and virus elimination • Creates/maintain documentation for scope of work • Special events coverage, meeting room & VCON & voice devices support • Centralized hardware and Spare part stocking and local site inventory management and asset management • Stock management • Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC) • Hardware vendor coordination for Break fix • Imaging & provisioning of devices. Setup and build workstations • Update AMDB including hardware and software • PC and other devices - logistics management • Coordinate activities with third parties to resolve the IT issues or complete service requests • Follow standard operating procedures as documented in the knowledge management system. • Providing trainings / demo's when needed to end users • Onsite admin tasks e.g. backup, OS migration. • Onsite Operational support of Industrial mobility devices • Mobility - Operational support for company owned mobile phones / tablet devices and BYOD • sset Disposal • Coordinate with regional/global support groups for end-to-end request resolution and escalation. • Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting • Operational support for non-network connected HBO AIO Printer / Scanner / Fax • Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Related Jobs

Senior Project Manager, Environmental Compliance

DFM Development Services LLC • Full-time • Reston, Virginia, United States • 3h ago

3h ago

Apply

Senior Climate Change and Sustainability Specialist

ICF International, Inc. • Full-time • Arlington, Virginia, United States • 3h ago

Urban Planning / Sustainable Cities Climate Action Sustainable Development Green Products and Services Higher Education SDGs

3h ago

Apply

Ecologist Statistician (Interdisciplinary)

Smithsonian Institution • Full-time • Washington, District of Columbia, United States • $74k - $97k / year • 1d ago

Conservation / Land Management

1d ago

Apply

Ecologist Statistician (Interdisciplinary)

Smithsonian Institution • Full-time • Washington, District of Columbia, United States • $78k - $102k / year • 1d ago

Conservation / Land Management

1d ago

Apply

Biologist or Physical Scientist

Office of Management and Budget • Full-time • Washington, District of Columbia, United States • $79.20k - $122.30k / year • 1d ago

Academic / Scientist / R&D

1d ago

Apply

Director, Environmental & Sustainability

CHG Group, Inc • Full-time • Chantilly, Virginia, United States • $95k - $130k / year • 1d ago

Business Sustainability

1d ago

Apply

External Review Panel Member(s) for the Access to Information Policy

Inter-American Development Bank • Full-time • Washington DC, United States • $60k - $90k / year • 1d ago

1d ago

Apply

Director, Environmental & Sustainability

CHG Group, Inc • Full-time • Chantilly, VA, Fairfax County, VA, US • 1d ago

Business Sustainability Corporate Sustainability Sustainable Development Green Job Senior Level Green Products and Services Higher Education SDGs

1d ago

Apply

Project Director (Coal/Ash Remediation)

SAIIA Construction • Full-time • Washington DC, United States • $120k - $175k / year • 2d ago

Project Management

2d ago

Apply

Installation Energy Senior Analyst

Unavailable • Full-time • Trade, VA, Alexandria City, VA, US • $120k - $150k / year • 2d ago

2d ago

Apply