Position Overview:
The CEO will be responsible for the overall leadership and strategic direction of the organization. This role will focus on driving sustainable growth, supporting franchisees, enhancing operational efficiencies, and expanding the company's market presence. The CEO will work closely with the Board of Directors, executive team, and franchise network to ensure that the company's vision, values, and objectives are met while maintaining the highest standards of service and brand integrity.
Key Responsibilities:
- Strategic Leadership: Develop and execute the company's long-term strategic plan, aligning it with growth objectives and market trends. Lead the organization in expanding market share and enhancing operational excellence.
- Franchise Network Growth: Lead efforts to grow the franchise network by supporting current franchisees in optimizing their operations and identifying new franchise opportunities. Develop and implement strategies for successful franchisee recruitment and onboarding.
- Operational Efficiency: Oversee the day-to-day operations of the company and work with the leadership team to ensure all franchisees adhere to operational best practices. Drive process improvements that enhance productivity, quality, and profitability.
- Financial Management: Manage the company's financial performance, including revenue growth, profitability, and cost management. Work with the CFO to oversee budgeting, financial reporting, and forecasting. Ensure the business is financially sound and prepared for long-term sustainability.
- Franchisee Support: Build strong relationships with franchisees and ensure they receive the necessary training, support, and resources to run successful operations. Provide leadership that fosters a collaborative and mutually beneficial relationship with franchise partners.
- Brand and Marketing Strategy: Ensure the integrity and consistency of the company's brand. Oversee marketing initiatives to drive customer acquisition, retention, and brand recognition across all franchise locations.
- Regulatory Compliance: Ensure that all franchisees and corporate operations comply with relevant regulations, industry standards, and legal requirements. Maintain high standards for safety, ethics, and customer satisfaction.
- Team Leadership and Development: Lead, mentor, and develop a high-performing executive team. Foster a culture of accountability, innovation, and continuous improvement. Set clear objectives for each department and ensure alignment with overall company goals.
- Board and Stakeholder Relations: Serve as the primary liaison between the Board of Directors and the executive team. Provide regular updates on company performance, strategic initiatives, and key challenges. Represent the company to external stakeholders, investors, and partners.
- Innovation and Growth Opportunities: Stay ahead of industry trends and explore new technologies, services, and business models that can enhance the company's competitive edge. Drive innovation in service delivery, customer experience, and franchise operations.
Qualifications:
- Bachelor's degree in Business, Finance, or a related field; MBA or advanced degree preferred.
- Minimum of 5+ years of executive leadership experience, preferably within the franchise, restoration, or service-based industries.
- Proven track record of successfully leading and growing a multi-location or franchise business.
- Strong business acumen with experience in strategic planning, financial management, and operational efficiency.
- Excellent leadership skills with a demonstrated ability to inspire and motivate teams and franchisees toward achieving common goals.
- Deep understanding of franchise operations, including franchisee relations, support systems, and regulatory compliance.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with franchisees, employees, the Board of Directors, and external partners.
- Experience in brand management, marketing strategy, and customer satisfaction initiatives.
- A results-oriented, hands-on leader with the ability to manage complex projects, resolve challenges, and make data-driven decisions.
- Willingness to travel as needed to support franchisees and company operations.
