Commercial Credit Card Operations AssociateBoston, United States of America
Responsible for the day-to-day operations of the company's business unit. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.
Essential Functions/Responsibilities:
Executes varied and complex transactions/processes utilizing standard procedures.
Has specific responsibility for one or multiple specialized products or functional areas.
Has responsibility for larger, more complex or sensitive assigned accounts or portfolio.
Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures.
Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
Identifies and resolves exceptions; escalates appropriately.
Ensures the appropriate materials and documentation are available to complete transactions.
Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Bachelor's Degree or equivalent work experience in Finance, Business or equivalent field.
Work Experience:
Experience with Commercial Credit Card operations - 5-9 years.
Banking experience.
Skills and Abilities:
Working knowledge of third-party processing systems (e.g. TSYS)
Hands on experience in a commercial credit card operations environment.
Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
Knowledge of and ability to bring a reported problem to successful resolution.
Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Excellent verbal and written communication skills.
Demonstrated proficiency with Microsoft office suite with emphasis on Outlook, Word and Excel usage or comparable software application.
Diversity & EEO Statements:
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
This is preferably a hybrid (3 days/week in office) position in our MA or RI offices.
Primary Location: Boston, MA, Boston
Other Locations: Massachusetts-Boston,Rhode Island-Providence
Organization: Santander Bank N.A.
