Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC
Who We Are WillowTree, a TELUS Digital Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world's leading brands to build and design digital flagship products crucial to our clients' business needs. We're a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients.
This role is classified as: Work From Near (Hybrid)
The Opportunity As a Director, Delivery Lead 1, you'll partner with one of our Engineering Directors to lead a multidisciplinary project team. Together, you'll establish and grow partnerships with clients to deliver world-class products.
Responsibilities - Drive product development, leading the creation of products that are critical to our clients' businesses
- Lean on your deep client services experience to facilitate effective decision-making on complex issues of scope, design, architecture, and process
- Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
- Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
- Encourage sustainable flow for your team while focusing on key client objectives
- Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
- Once it is safe to return, regularly visit your client (usually 1-3 days per month, up to 20% of the time during kickoff or launch periods)
- Engage directly with clients managing the account details, project scope, and relationship
Qualifications - 3+ years of experience in the software development industry as a project/program leader (e.g. Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master)
- Experience leading large-scale custom software development projects, from discovery through UX design, implementation, and deployment
- Demonstrated empathy, experience and confidence managing software projects with complex scope and with multiple executive stakeholders
- Experience facilitating working sessions with client stakeholder groups and internal teams
- You've managed projects, provided feedback, and led a multidisciplinary team
- Ability to clarify complex ideas and navigate ambiguity for your team and client
Bonus Points - Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
- Experience working on projects using a Continuous Integration / Continuous Delivery pipeline to rapidly deliver working software with zero downtime
- You've guided a client to further their use of modern engineering practices or agile software delivery processes
- Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
- Account planning and growth activities
- Managed projects for executive level client partners or Fortune 500 clients
Even if you don't have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We're committed to building a diverse company that reflects the diversity of our users. We're committed to a growth-mindset.
What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
- Life & Disability Insurance
- 401K matching
- Flexible paid time off & paid company holidays
- Employee Share Purchase Plan
- Employee Assistance Program (EAP)
- And more!
USA Pay Range: $100,000 - $128,000 USD
