Do you want to be a part of a company that builds energy-efficient solutions that make cities cleaner and offers unique opportunities? Are you an experienced Customer Service Representative (CSR) with a technical background? Then you might be looking at your next job opportunity. At Danfoss in Louisville, we have an immediate position open for a CSR. As the CSR, you will play an important role in providing excellent Customer Service, offering product information, setting up orders per Customer Request, and resolving emerging problems that the customer might face with Lead Time and delivery performance. Your job functions will involve both Customer contact and data setup. You will have direct contact with Sales and/or Customers to set up orders and provide Lead Times for orders based on materials and capacity. You will set up the orders in the system and create Bill of Materials (BOM). You will have direct Customer contact regarding delivery accuracy and advise if any anticipated delays. Job Responsibilities Receive and set up customer orders. Ensure orders are processed completely and accurately and in a timely manner. Create and customize BOM (bill of materials) based on design setup. Work directly with Sales to ensure all information for orders is received and accurate before orders are set up. Coordinate with Production Planners and Sales when there are changes in customer requirements. Serve as the primary order contact for Customers. Timely correspondence with customers regarding availability, delivery status, and order confirmation to support customer satisfaction. Keep customers informed of the order process and anticipated delays, if any. Create forecasts together with Sales. Help solve problems and answer questions related to orders to support a high level of Customer Service. Create or update standard work materials to drive the most efficient process of servicing our customers. Communicate and interact with all customers with a positive and friendly demeanor. 3 years’ work experience within a manufacturing company preferred. 2 years’ Call Center or Contact Center experience. Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem-solving, and time management skills. Sensitive to customers’ needs and able to create good dialog with customers. Knowledge of ERP systems (Axapta and SAP are preferred), and Excel. Employee Benefits We are excited to offer you the following benefits with your employment: Bonus system Paid vacation Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Danfoss – Engineering Tomorrow At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated, and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment, and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral by 2030. Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42,000 people, serving customers in more than 100 countries through a global footprint of 95 factories. J-18808-Ljbffr
