POSITION SUMMARY: The Technical Service Advisor will provide high-level technical waste disposal support to sales, operations, and customers. Supports the development of bid materials by working with sales managers. The incumbent works closely with customer service and operations staff in coordinating processes to ensure acceptance and disposal of waste. Works with multiple departments to determine proper, safe, and legal treatment of hazardous waste. Supports customers and builds a regular and direct rapport with customers; serving as a direct extension to the sales and customer service teams. PRINCIPAL RESPONSIBILITIES: Collaborate with cross-functional teams to troubleshoot technical issues and contribute to the overall success of the organization by applying their knowledge and skills regarding waste treatment and disposal services. Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support. Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports. Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines. Works closely with the sales department to offer solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development. KNOWLEDGE, SKILLS AND ABILITIES: Building a rapport with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data. Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices. Knowledgeable waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation regulations. Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries. Excellent verbal and written communication skills, including presenting findings in a concise format. Negotiation and problem-solving skills. Possess good knowledge of business math, geometry, and basic accounting processes. Knowledge of computer technology for communication, data gathering, and reporting. Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively. Ability to work independently and as part of a team in a fast-paced environment. Proficient with Microsoft Office, DocuSign, and PDF writer. QUALIFICATIONS: Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations. Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns. MINIMUM QUALIFICATIONS: 2-4 years of equivalent work experience in waste disposal, chemistry, or a related field providing technical expertise. Come join an amazing team with growth opportunities This position is required to sit onsite at our Norfolk location: 6 Shire Dr, Norfolk, MA 02056. There could be potential to become a hybrid or remote employee in the future. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). J-18808-Ljbffr
