Customer Support Representative II Location(s): Miami, FL, US, 33134 Company: NextEra Energy Requisition ID: 84167 Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Position Specific Description We are a Fortune 150 company, where individuality is encouraged and hard work is rewarded. Florida Power & Light Company serves more than 5.8 million customer accounts supporting more than 11 million residents across Florida with clean, reliable and affordable electricity. Kick off your customer service career today Compensation: $18.00 an hour Work & Training Address: 4200 West Flagler Street Miami, FL 33134. This is not a work from home position. Candidates will be required to conduct training and report daily to this location. Training: Duration of 6-8 weeks Agent training is paid and will take place Monday - Friday from 8AM - 5PM with anticipated start date of January 15, 2025. Training is mandatory and candidates will be required to attend all training without exceptions. Work Schedule upon completion of training - 40 hours per week: Monday- Friday 3pm-11pm with one day off per week. Weekend shift required: Saturday 3PM - 11PM. Requirements: Must be Bilingual (English and Spanish) Proficiency in Spanish required Benefits: 401k Retirement plan Pension Life Insurance Medical/Dental/Vision/Legal plans Health Savings account Flexible Spending Account Paid Vacation/Holidays Employee Assistance Program Tuition reimbursement Tuition loan repayment What We Are Looking For: Self-driven individuals Excellent communication skills Ability to resolve customer issues Reliable/Dependable High Integrity/positive attitude Flexible/Adaptable Strive for excellence About Position: Full time employee expected to work 40 hours per week. You will provide exceptional customer service to more than 5.8 million of our valuable customers. In this role, you will be trained to handle incoming customer calls such as power outages, billing, new service connection etc. Job Overview Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. Job Duties & Responsibilities Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills Handles situations which require adaptation of response Identifies who will handle more complex calls Assists with agency inquiries and Medical Essential Service Program (MESP) Transfers or refers sales leads Reports fraudulent conditions to management Performs other job-related duties as assigned Required Qualifications • Experience: 0 years Preferred Qualifications NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Employee Group: Non Exempt Employee Type: Full Time Job Category: Customer Service Organization: Florida Power & Light Company Relocation Provided: No NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. J-18808-Ljbffr
