Requisition ID: 81055 Sr. Customer Experience Coordinator Georgia, United States At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a Fortune 500 global flooring leader, Mohawk is a great place to start or develop your career. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk. What we need: Mohawk is looking for a Customer Experience Solutionist who can support existing automation solutions for the FNA Supply Chain organization and implement fast-turnaround automation as requested. The Customer Experience Solutionist serves as a single point of contact for top-tier customers to provide superior service throughout the entire order life-cycle, managing all customer needs from order entry through after-sales service. This position plays a key role in supporting the retention and growth of top-tier accounts through differentiation of service. What you’ll do: Analyze customers’ issues, investigate problems, and provide solutions that build customer confidence. Provide accurate and responsive resolutions to incoming customer requests, as well as proactive communication on open customer orders. Leverage relationships with customers to encourage and drive adoption of Mohawk’s e-business solutions. Serve as a liaison between customers and other Mohawk departments. Process orders, answer inquiries, and enter claims with professionalism. Access information from various systems to achieve the best solution for customers. Build efficient truckloads and schedules in coordination with the traffic department. Explore and facilitate solutions for special orders as agreed upon with Sales, Operations, and Customer Service leadership. Special projects and other duties as assigned. What you have: High school diploma or GED required. Five or more years of relative customer-facing experience preferred. Strong computer skills with knowledge of Microsoft software applications. AS400 experience preferred. Experience in electronic data interchange (EDI) in a customer-facing environment preferred. What you’re good at: Communicating effectively, both orally and in writing. Working in a fast-paced, demanding environment. Managing complexity with multiple brands and divisions. Building relationships with customers and internal teams. Championing the organization’s drive toward premier service. Motivating yourself and working independently. Achieving results through team efforts. Demonstrating a solutions-oriented attitude. What else? While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant. J-18808-Ljbffr
