Tesla is looking for an experienced Field Service Territory Manager. This role will work to lead and expand the service operations for Tesla energy products as well as the EV infrastructure network, being actively deployed across Northeast United States. The manager will ensure execution and continued development of the organization, capabilities, processes, systems, and reporting to ensure excellent customer service support for Tesla products. As this is a growing division within the company, this individual will work with sales, deployment and engineering to improve the end-to-end process for Tesla Operations and continuously refine this over time.
Responsibilities - Lead and manage a high-performing Field Service team to meet customer needs while maintaining operational efficiency
- Oversee site maintenance and regional expansion to achieve industry-leading uptime targets cost-effectively
- Develop and deliver efficient Service programs in the field, directly and through select service partners
- Manage proactive and reactive maintenance, resource allocation, and progress monitoring to meet operational goals
- Continuously evaluate geographical regions to ensure optimal staffing levels are maintained to meet service targets
- Collaborate with internal teams to resolve escalated issues, improve processes, and drive excellent customer experience
- Drive cost-effective regional operations, process improvement initiatives, and spare parts supply chain strategies while collaborating with training and development program teams
Requirements - Qualified Electrician or Bachelor's Degree in either Engineering (Mechanical, Industrial, Electrical, Mechatronics) or equivalent experience professional experience
- Minimum of 5-7 years of relevant work experience, 3 of which in a comparable role preferably managing field teams
- Proven track record of highly effective team leadership
- Exceptional communication abilities across all facets of an organization (senior leadership, peers, sales, deployment and engineering teams)
- Previous experience in establishing and scaling a highly successful service/operations & maintenance organization
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of power systems including testing, diagnosis, HVAC service, inverters and repair of electronic systems and photovoltaic modules a plus
- Knowledge and experience using scan tools, development, following diagnostics and operating diagnostic equipment a plus
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Expected Compensation
$136,000 - $270,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
