Tesla's Commercial Energy and Operations Service team operates & maintains deployed assets including PV, behind-the-meter & front-of-meter storage, and electric vehicle charging infrastructure globally.
As a Program Manager within the Business Process and Software team you will solve operational challenges using business process & software solutions. You will design and implement business process that converts business strategy to operational execution. You have a highly analytical and innovative mind. Success and accomplishment drive you and you are known for your fresh thinking and ability to view a situation from all perspectives. You will work closely with cross-functional teams including IT, product management, sales, remote & field service operations, service engineering, and finance to ensure requirements are met and well-integrated.
You will work toward the team's overarching goal to ensure business processes are efficient, scalable, & systemized. You will take a holistic view of business situations to ensure root problem statements are identified and business requirements are clear. This role may require some travel, as you will work with many teams. A wide degree of creativity, ownership and self-motivation is expected.
Responsibilities - Program Management: Lead end-to-end planning, development, execution, and maintenance of business systems and programs that support organizational goals
- Requirements Gathering: Conduct interviews, workshops, and surveys with stakeholders to gather, document, and analyze business needs
- Documentation & Reporting: Maintain detailed documentation of system configurations, process flows, user stories, system requirements, and training materials
- Process Improvement: Identify opportunities to enhance and optimize business systems and processes, driving efficiency, scalability, repeatability, and innovation within the organization
- Communication: Maintain clear and consistent communication with stakeholders at all levels of the organization. Prepare and present program updates, performance metrics, and system outcomes to leadership
- System Testing & Validation: Lead user acceptance testing (UAT) to ensure system functionality aligns with business needs
- Compliance: Ensure all business systems meet regulatory, security, and compliance requirements
Requirements - Minimum of 5-7 years of experience in program management involving business systems
- Strong understanding of business processes, system architecture, and integration strategies
- Excellent leadership, communication, and interpersonal skills
- Experience in leading cross-functional programs
- Strong analytical and problem-solving abilities
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Must be able to understand complex information and communicate said information to individuals with diverse professional backgrounds
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
