Position Summary This position is primarily responsible for providing our services directly to homeowners, landlords, building owners, and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems. You will also convince prospective clients of the improved efficiency that our services will bring. This role combines field work with office time. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Direct installation of energy-saving products as directed by program management. Adhere to the safety requirements of the organization and the utility client. Promote the energy efficiency program to customers, trade allies, and program stakeholders within your assigned territory. Understand and implement the company's Sales Process, including but not limited to: Make outbound calls to existing customers to meet assigned energy-saving targets. Initiate new business with new customers through business-to-business efforts. Manage field time effectively with customer, Trade Ally, and program stakeholder visits. Develop and deliver presentations to create awareness about the program. Respond to customer inquiries and concerns by phone, electronically or in person to move projects towards completion. Work with utility customers to provide energy efficiency and the business activities of its customers. Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, providing follow-up as required. Discuss technical elements of energy-consuming equipment, i.e., lighting, HVAC, hot water system, building and pipe insulation, and air sealing. Enter data into spreadsheets and databases to determine energy savings and to manage current projects, which may also include collaborating with Energy Engineers as required. Maintain a professional appearance and behavior appropriate for a representative of our organization and the utility. Build quick rapport with customers. Quickly initiate conversations with customers on-site and virtually regarding energy usage at the facility. Work in a team atmosphere, and be willing to collaborate on continuous improvement of operations year after year. Assist Program Manager in the training of new team members. Lead presentations promoting energy efficiency programs for targeted groups. Assist customers through the rebate application process. All other duties as assigned. Position Requirements Education and Experience Bachelor's degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in electric/gas utility field will be considered. Equivalent work experience may be considered. 1 - 2 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience. Previous energy efficiency and/or energy modeling experience - Preferred. Previous customer service, sales, or marketing experience. Required Skills, Knowledge and Abilities Must be self-motivated, organized, and have the ability to prioritize workload. Must be flexible to handle a wide variety and work at a fast pace. Ability to adapt to changing environments in the program when required. Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook. Strong data entry skills in entering information in tracking systems/databases. Ability to communicate effectively, both verbally and in writing with customers, clients, and employees. Ability to analyze and interpret data and solve practical problems. Knowledge of mathematical concepts such as fractions, percentages, and ratios. Committed to diversity and inclusion. Reliable transportation. Licenses & Certifications Valid driver's license. Travel Requirements Willingness to travel less than 50%. J-18808-Ljbffr
