Sr. Director, Advisory Services - Sustainability & Growth - Milwaukee or Chicago area preferred - Remote

UnitedHealth Group • Full-time • Eden Prairie, Minnesota, United States • 2h ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Director, Sustainability & Growth plays a critical role in overseeing the delivery of consulting services within a highly complex, long-term Optum-health system enterprise partnership. The role will be responsible for managing the relationship with c-suite and other senior executives at this partner health system to identify, scope, and deliver advisory projects designed to drive critical growth, strategic, and operational outcomes for the partner organization. The role will serve as the primary Transformation pillar executive with overall responsibility for roadmap development, quality of delivery against that roadmap, senior-level relationship development, participation in partnership governance, and pillar economics. The Senior Director will also be a member of the Strategy and Transformation practice's team, and as appropriate with the partnership pillar lead responsibilities, will contribute to the Practice's market presence and growth outside of the assigned partnership, positively impact team culture, and take on direct reporting and mentorship relationships.

The preferred location for this role is in the Milwaukee/Chicago area or adjacent region with remote or telecommuting options.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Strategy, growth, and transformation generalist able to represent Optum across multiple domains (e.g., enterprise strategy, value-based care, population health, consumer, digital, revenue diversification, partnerships)
Partnership pillar lead:
- Pillar executive for high-complexity, multi-workstream enterprise partnership, collaborating closely with partner and Optum stakeholders to effectively support achievement of the partner's strategic, financial, and operational priorities of the enterprise
- Identify strategic needs, develop roadmaps to realize identified opportunities, and articulate the value proposition for key stakeholders within the partnership
- Cultivate relationships and trust with senior partner stakeholders
- Principal point of relationship and escalation for partner executives
- Accountable for overall pillar execution including quality of output, client satisfaction (Net Promoter Score), and profitability
- Driving accountability for effective program / project execution
- Identifying, scoping, and cultivating opportunities with partner across various domains
- Ability to navigate across and connect with other Optum Advisory practices and Optum/UnitedHealth Group Company business units
- Facilitate integrated planning and delivery across workstreams, including supporting identification and management of cross-program / project interdependencies
- Develop understanding of the partner's operational and technology challenges and facilitates access to appropriate Optum solution / resources
- Oversee administration of a dynamic pool of Optum resources to address the partner's business needs
- Serve as a key Optum representative by effectively building, managing, and maintaining relationships with health system partner executives and key stakeholders
- Serve as a brand ambassador for Optum's full suite of products and services to meet partner needs
As appropriate in conjunction with the partnership pillar lead responsibilities, support the Strategy and Transformation Consulting Practice growth and execution:
- Participate in and/or lead new business development efforts inclusive of advisory sales to new and existing clients and sales of other Optum services and capabilities to new or existing clients
- Manage client relationships to facilitate successful delivery and identify new opportunities
- Serve as overall engagement executive across high-complexity, multi-workstream engagements and able to accurately diagnose the issues the client has identified (as well as underlying issues) and determine the appropriate solutions that will lead the client to create and realize their strategic direction
- Build consensus among client stakeholders who play a critical role in the client's ability to successfully implement the identified solutions
- Accountable for overall engagement execution including quality of output, client satisfaction (Net Promoter Score), and profitability
- Provide executive oversight of project economics and directs team to follow practices needed to ensure both quality and profitability
- Communicate effectively and accurately in writing and verbally to external and internal constituents
- Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations
- Lead development of intellectual capital and thought leadership collateral

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

7+ years of experience in management consulting (Big 3/Big 4/Big 6/Boutique) or comparable role within a healthcare organization
5+ years of experience leading strategy and/or large-scale transformation work
Experience with business development - generating $5M+ annually in new sales
Experienced engagement leadership and client relationship management
Experience working in and successfully navigating a matrixed environment
Demonstrated familiarity with variety of problem-solving approaches and frameworks
Extensive knowledge of program / project management and change manage / communications principles, methodologies, techniques and tools
Advanced understanding of health systems / provider organizations
Proficiency in MS Office Suite - Word, PowerPoint, Excel
Demonstrated ability to drill down to the root cause of issues and be creative in problem solving
Demonstrated ability to lead and motivate cross-functional teams
Demonstrated ability to work effectively at all levels in an organization and influence without authority
Proven established track record of leading complex programs / projects and / or enterprise transformations on time and on budget
Proven executive presence and exceptional communication skills - written and verbal
Proven solid leadership skills and ability to lead small and large teams to generate a vision, establish direction, create an atmosphere of trust, leverage diverse views, and encourage improvement and innovation
Proven team player and able to work with and through others and to work independently with minimal supervision
Willing or ability to travel domestically, up to 50%, most frequently to Milwaukee area

Preferred Qualifications:

Experience in healthcare consulting
Experience mentoring and developing team members
Demonstrated track record selling advisory services

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $147,300 to $282,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.